At Hexbox, we need you to be absolutely glad together along with your purchase. If you stumble upon any problems together along with your order, please seek advice from our go-back and refund coverage mentioned below.

Return Process

To provoke a go back, please comply with those steps:

• Contact Us: Reach out to our customer service crew at support@hexbox.store within 14 days of receiving your order. Please encompass your order variety and a short description of the problem.
  
• Return Authorization: Once your request is obtained, we can assess the info and ship you a return authorization together with commands on the way to get back your object.
  
• Prepare Your Return: Pack the item securely in its actual packaging, which incorporates all tags and accessories. Make sure to embody a reproduction of the Return Authorization email.
  
• Ship the Item: Send your go-return to the cope with fixtures in the Return Authorization email. We recommend using a trackable delivery provider to make sure the object is back safely.
  

Refund Process

Upon receiving and reading your reduced-back object, we're capable of determining your refund primarily based totally on the following scenarios:

• Defective or Damaged Items: If you procure an object that is faulty or damaged, please contact us within 14 days of receipt. We will offer a whole refund or deliver an opportunity at no extra cost.
  
• Incorrect Item Sent: If you received the wrong item, permit us to apprehend it within 14 days. We will arrange for the first-rate item to be dispatched to you and provide a pay-as-you-cross skip-again label for the incorrect item.
  
• Order Not Received: If your order hasn't arrived within the predicted shipping window, contact us for help. We will study the hassle and provide options, which encompass resending the order or issuing compensation if necessary.
  
• Order Cancellation: If you need to cancel your order, please contact us as quickly as possible. If your order hasn't been processed or shipped, we can cancel it and issue a complete refund. If the order has already shipped, you'll want to comply with the go-back technique mentioned above.
  

Refund Timing

• Refunds can be processed within 5-7 business days once we acquire and check out your lower back object.
  
• The refund can be issued to the authentic price approach used for the purchase. Please permit time beyond regular time for the refund to mirror to your account, relying on your financial institution or price provider.
  

Non-Returnable Products

Some products at Hexbox are classified as not eligible for returns due to hygiene, personalization, or being a limited product line. Specifically:

• Limited Edition Boxy Tee models will not be refunded or exchanged for any reason, unless the product is defective due to the manufacturer.
• Products that have been used, washed, or have no original tags will not be accepted for returns under any circumstances.
• For special discount and clearance programs, the purchased products will be considered final sale and are not eligible for returns.
• We encourage customers to carefully review product information, size charts, and actual images before placing an order. If you have any questions, please contact Hexbox customer service for support before purchasing.

Contact Us

If you've got any questions or want help concerning our go-back and refund coverage, please don't hesitate to reach out to our customer service crew:

• Email: support@hexbox.store
  

Thank you for purchasing from Hexbox! We respect your knowledge and stay up to resolve any problems to make sure of your satisfaction.